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implementation:manufacturing:troubleshooting

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implementation:manufacturing:troubleshooting [2018/04/20 07:33]
csuhaa remove download section
implementation:manufacturing:troubleshooting [2018/04/20 07:35] (current)
csuhaa remove download section
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-=====7. Troubleshooting===== +=====6. Troubleshooting===== 
-====7.1. Failed installation====+====6.1. Failed installation====
 If installation fails for some reason, you usually find the add-on at the Pending add-ons tab, from where you can try the installation again. Select the line of the Produmex add-on, then click on the '​Install'​ button. ​ If installation fails for some reason, you usually find the add-on at the Pending add-ons tab, from where you can try the installation again. Select the line of the Produmex add-on, then click on the '​Install'​ button. ​
  
 {{ :​implementation:​manufacturing:​installation:​installmanually.png |Pending add-ons}} {{ :​implementation:​manufacturing:​installation:​installmanually.png |Pending add-ons}}
  
-====7.2. Getting a license==== ​+====6.2. Getting a license==== ​
 An active license is needed for running correctly this add-on. For more information about licensing please see: [[implementation:​manufacturing:​licensing|Licensing System]] An active license is needed for running correctly this add-on. For more information about licensing please see: [[implementation:​manufacturing:​licensing|Licensing System]]
  
 {{ :​implementation:​manufacturing:​installation:​license.png |License}} {{ :​implementation:​manufacturing:​installation:​license.png |License}}
  
-====7.3. No backup detected==== ​+====6.3. No backup detected==== ​
 If the system detect that there is no backup, it will show this window: ​ If the system detect that there is no backup, it will show this window: ​
  
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 Choose the last option: Continue working without this Add-on, and then press OK. It will stop the add-on. To continue, back up the current customer database. Choose the last option: Continue working without this Add-on, and then press OK. It will stop the add-on. To continue, back up the current customer database.
  
-====7.4. Wrong digital signature for Add-on installer====+====6.4. Wrong digital signature for Add-on installer====
 When starting the Produmex Manufacturing add-on after the installation,​ the following error message appears: 'Wrong digital signature for Add-on installer'​ When starting the Produmex Manufacturing add-on after the installation,​ the following error message appears: 'Wrong digital signature for Add-on installer'​
  
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 The most likely cause for this issue is that the installation .exe file was corrupted during the extraction process. Extract the installation .zip folder again and start the installation afresh. The most likely cause for this issue is that the installation .exe file was corrupted during the extraction process. Extract the installation .zip folder again and start the installation afresh.
  
-====7.5. Connection to the company failed on HANA====+====6.5. Connection to the company failed on HANA====
 During the installation of the Service Broker on HANA environment,​ the following error message appears after the default SAP company was specified: During the installation of the Service Broker on HANA environment,​ the following error message appears after the default SAP company was specified:
  
implementation/manufacturing/troubleshooting.txt · Last modified: 2018/04/20 07:35 by csuhaa