Products delivered by your company may be returned by your customers. Produmex provides a function for the sales return process that can be initiated on the shopfloor.
Define whether a reason must be selected when a certain item is returned with the ‘Enter reason for sales return’ setting on the Produmex Sales tab of the Item Master Data.
Define the default quality status on the return for the company on the Defaults tab of the Organizational Structure. It is possible to specify a different default quality status for a given item on the ‘Default quality status sales return’ field on the Produmex Sales tab of the Item Master Data. The quality status set for the item will overrule the company setting.
Define the batch number format and settings on the ’Batchnumber generator for sales return’ controller.
On the ‘Sales return generator’ it can be set whether multiple batches and items are allowed on a returned logistic unit or not.
On the next screen specify whether the returned items belong to an open delivery or a closed/unknown one.
There are two options to return goods linked to an A/R invoice:
Starting from SBO 9.3, Produmex WMS supports Return Requests as well. An additional ‘Select a return request’ button is displayed on the screen. Press this button to receive returned items based on a Return Request. On the next screen select the return request. Every open and approved return request for the selected customer is listed on the screen.
Scan the barcode of the returned item. The delivery information of the item will be fetched from the barcode.
If there is no logistic label, press the ‘No label on logistic unit’ button.
Scan the item or select it from the list after pressing the ‘Select a product’ button.
If the item is managed by batches and/or has a best before date and this information was not included in the barcode, specify the batch attributes and the best before date as well. For more information please see: Screens for entering additional information.
The default batch number is generated based on the settings of the Batch number generator for sales return.
When receiving the returned items based on a Delivery or a Return Request that is linked to the delivery (or based on an invoice linked to a delivery), only batches linked to the delivery document can be returned. Select the batch/best before date from the list. If there is only one batch linked to the Delivery document, the system automatically selects that batch and skips this screen.
Add the number of the returned items. For more information about adding quantity please see: Screens for entering additional information
When receiving returned items based on a delivery, the number of the returned products cannot exceed the open quantity on the delivery document.
If the ‘Enter reason for sales return’ option is enabled on the Produmex Sales tab of the Item Master data of the returned item, an additional ‘Enter Reason’ screen is shown. Select a reason from the list. Every reason that can be used for sales return is listed.
On the next screen specify whether there are more items to return.
If the ‘Force mono lot pallet?’ option is enabled on the Sales return generator, this screen is automatically skipped because different items/batches must be received onto separate logistic units.
If there are no more items to return, the screen to enter the destination location will be shown.
The destination location can be added by scanning or by selecting it from a list. To select the destination location from a list, press the ‘Select location’ or the ‘Select empty location’ button.
The returned items are added to the selected location. A Sales Return document will be created in SAP Business One.
If a new SSCC has been created, the ‘Warehouse: a new LU has been created (700)’ print event will be triggered after the return had been added.