3. License Issues
3.1. No terminal license available
User/terminal is over the maximum Total number of terminal licenses concurrent connections: user=EmployeeNo. terminal= ClientAddress/ClientDeviceID company= Company
The current status of the license usage can be seen on a webpage of the Service Broker:
http://<IP>:<PORT>/api/admin_accesstokens
where the IP is the IP address and the PORT is the port number.
3.2. No Add-on license
An active license is needed for running correctly this add-on. For more information about licensing please see: Licensing System
3.3. SCAN subscription license issue
Issue
Error:
User/terminal is over the maximum 1 concurrent connection
Solution
Customers with subscritpion licenses must restart Service Broker at least once every 28 days to refresh the license to avoid this connection error. When the Service Broker restarts it always checks the portal for a new license.
Note: It is recommended to schedule a task in Windows Task Sceduler to run a weekly restart for Service Broker.