======4. Produmex Service Broker ======
====4.1. Service Broker cannot be started====
Check the BXServiceBroker log file for more information. The log file is located: //C:\ProgramData\BX\BX Service Broker\Logs//

You can also open the log file by clicking on the ‘View log…’ icon on the Produmex Service Manager.

{{ :implementation:scan:support:servicebroker_log.png |}}

===4.1.1. Module load error===
''ERROR Cannot start: System.Exception: BXMobileWH9WebAPI init fail: Module load error.''

**Solution** \\
1. Check the version numbers. The version number of the Server Module, the Client and the SAP Add-on should be the same.
  * The version number of the Server module can be checked on the //ProdumexServiceBroker service configuration// screen of the Service Broker
  * The version number of the Client can be checked on the //LoginScreen//
  * The version number of the SAP Add-On can be checked on the //Add-On Management// form

2. Check the DI API installation. For a 32 bit SAP DI an 32 bit Server Broker, for an 64 bit SAP DI an 64 bit Server Broker should be installed. 

===4.1.2. Connection to company failed===
''Connection to company failed: -8037 Failed to connect or logon to SLD, please check connection parameters and configure file''

1. Remove and add the database again on the Setup Companies window of the Service Manager, then restart the Service Broker.  \\ For more information about adding a database please see: [[implementation:manufacturing:service_manager#add_new_database|Add new database]]

2. On HANA: Check the database server configuration on the Database connection screen of the ServiceBroker. It has to be in the exact same format as it was defined during the SAP DI installation. You can check it in the b1-local-machine.xml file. The file is located: //C:\Program Files (x86)\SAP\SAP Business One DI API\Conf\// \\ You can modify the connection data on the Setup Companies window of the Produmex Service Manager. For more information please see: [[implementation:manufacturing:service_manager#setup_modify_connection_data_to_the_sap_company|Setup/Modify Connection data to the SAP company]] \\ {{ implementation:scan:install:sb:setup_companies_hana.png |}}

===4.1.3. Other===
Check whether the add-on was started on the database. The add-on may contain changes and a database upgrade might be required. 

====4.2. Connection could not be established to the Service Broker====
{{page>implementation:scan:supportguide:servicebroker_noconnection&noheader}}