=====Produmex Manufacturing: Troubleshooting=====

<wrap em>Produmex Manufacturing is a legacy product and Boyum IT Solutions no longer sells new installations for it.</wrap>

====1. Failed installation====
If installation fails for some reason, you usually find the add-on at the Pending add-ons tab, from where you can try the installation again. Select the line of the Produmex add-on, then click on the 'Install' button. 

{{ :implementation:manufacturing:installation:installmanually.png |Pending add-ons}}

====2. Getting a license==== 
An active license is needed for running correctly this add-on. For more information about licensing please see: [[implementation:manufacturing:licensing|Licensing System]]

{{ :implementation:manufacturing:installation:license.png |License}}

====3. No backup detected==== 
If the system detect that there is no backup, it will show this window: 

{{ :implementation:manufacturing:installation:db_backup.png |Db backup
}}
Press OK. As the add-on stopped, the system will ask you how you want to continue: 

{{ :implementation:manufacturing:installation:trouble2.png |}}

Choose the last option: Continue working without this Add-on, and then press OK. It will stop the add-on. To continue, back up the current customer database.

====4. Wrong digital signature for Add-on installer====
When starting the Produmex Manufacturing add-on after the installation, the following error message appears: 'Wrong digital signature for Add-on installer'

{{ :implementation:manufacturing:installation:wrong_digital_signature_addon.png |}}

The most likely cause for this issue is that the installation .exe file was corrupted during the extraction process. Extract the installation .zip folder again and start the installation afresh.

====5. Connection to the company failed on HANA====
During the installation of the Service Broker on HANA environment, the following error message appears after the default SAP company was specified:

{{ :implementation:manufacturing:installation:hana_connection.png |}}

It means that the connection cannot be established to the database server. Go back to the Database connection screen of the [[implementation:manufacturing:service_broker|Service Broker installer]] and enter the name of the database server with the exact same format as it was defined during the installation of the SAP Business One client.