====== End-Customer's Feedback ======
===== Overview =====

This section is dedicated to gathering your insights and suggestions. The feedback system is both available on PMX WMS and Scan. As an end-customer you have the ability to provide **direct feedback** on our product through **an annual survey**.\\

**In addition, in this new section you will gain access to the following topics:** 
  * **Product News**
    * **Product roadmap**
    * **Knowledge articles in our community**
    * **Updates from the latest release**
<WRAP center round tip>**Operation System supported:**  <wrap em>All supported including //Windows Mobile//.</wrap>\\
</WRAP>

<WRAP center round important>
**Important: The survey can only be accessed once per user!\\ Note:** After completing the survey, you will no longer be able to click on the "Survey" button or menu. If a new survey is opened, the button or menu will become available again. 
</WRAP>

=====WMS - Feedback & News=====

====WMS Add-on - Menu & System Message====

{{ :implementation:wms:feedback_menu_3_sbo.png?nolink&300 |SBO Produmex WMS Main Menu}}

\\
The menu item in SBO called **"Connect with WMS"** was implemented under **"Produmex"** main menu. Clicking the buttons will open a new browser window.\\

**Menu Structure:**
  ***Connect with WMS**
    * **WMS News**
      * **Release News** - [[http://wiki.produmex.name/doku.php?id=implementation:wms:main:release_notes| WMS Release Notes]]
      * **Community Articles** - [[https://support.boyum-it.com/hc/en-us/categories/360000880093-Produmex-WMS| WMS Articles]]
      * **Product Roadmap** - [[https://boyum-it.notion.site/Logistics-29243334a54c4279b278df87c2ab2886| Logistics Roadmap]]
    * **Feedback**

On the desktop, the survey will be available only when you start the WMS Add-on. After the initial connection to the Add-on was successful the **"Connect with WMS"** menu and the **"System Message"** will appear, the menu is accessible under the **"Produmex"** main menu.

<WRAP center round box>
**System Message**\\

**When the survey is available:** the embedded window with the survey will be shown.

  * **Fill the Survey** - The Survey will open in a new browser window.
  * **Don't remind** - The System Message will no longer appear, but it can still be accessed from the WMS menu.
  * **Remind later** - The next time you successfully connect to the WMS Add-on, this system message will reappear.\\ **Note:** Closing this System Message window using the "X" button performs the same action as selecting "Remind me later".


{{ :implementation:howto:system_message_after_connected_the_wms_addon.png?nolink |System Message}}
\\
**When the survey is no longer available:** If you are clicking on the "Feedback" menu item and the survey has already been completed, you will receive the following System Message.
{{ :implementation:wms:system_message_feedback.png?nolink | System Message - Survey was filled}}
</WRAP>

\\
====WMS Mobile & Touch Client====

The **News & Feedback** section is accessible from the main pages on the **Mobile & Touch Client**. Clicking the buttons will open a new browser window.\\

**The following buttons are available:**
  * **Release News** - [[http://wiki.produmex.name/doku.php?id=implementation:wms:main:release_notes| WMS Release Notes]]
  * **Community Articles** - [[https://support.boyum-it.com/hc/en-us/categories/360000880093-Produmex-WMS| WMS Articles]]
  * **Product Roadmap** - [[https://boyum-it.notion.site/Logistics-29243334a54c4279b278df87c2ab2886| Logistics Roadmap]]
  * **Feedback** - The Survey is accessible with this button.

<WRAP center round box>
{{ :implementation:howto:mobile_client_feedback_document_image.png?nolink&700 | Mobile Client}}
//(Mobile Client News & Feedback screen, Error screen)//

**Note:** If you have already completed the survey, the following message will appear after clicking on the **"Feedback"** button: **"Feedback was already filled"**.
\\

{{ :implementation:howto:touch_client_feedback_document_image.png?nolink | Touch Client}}
//(Touch Client News & Feedback screen)//
</WRAP>
\\
=====Scan - Feedback & News=====

<WRAP center round tip>
**Important:** For users on **Windows Mobile**, neither the survey nor the news links will be accessible if there is NO web browser installed on the device. </WRAP>

<WRAP center round box>
**Survey Completion UDF field in Employee Master Data.**\\

You have the option to manage the survey's setting in the **Employee Master Data**, allowing you to reset the survey value so the survey can be completed again.
{{ :implementation:wms:sbo_udf_2.png?nolink | UDF field in Employee Master Data}}
</WRAP>

====Favourites & Other Menu====

After the first login, the **Survey** and **News** links are added to the **Favourites menu**. Upon the first successful logout, these links are removed from the **Favourites**, and the new section will be moved to the **Other menu**.\\
<WRAP center round box>

{{ :implementation:scan:windows_mobile_favourites_other_menu.png?nolink |Windows Mobile - Favourites and Other Menu}}
//(Windows Mobile - Favourite and Other Menu)//
{{ :implementation:scan:android_other_menu_favourite.png?nolink |Android - Favourites and Other Menu}}
//(Android - Favourite and Other Menu)//
</WRAP>

\\
====Feedback Survey====

<WRAP center round box>

**Windows Mobile:**\\

**Note:** The survey is still available, if the **Survey button** is enabled. If you have already provided feedback, the **Survey button** will be greyed out.\\

{{ :implementation:scan:windows_mobile_survey_screen_invisible_button.png?nolink |Windows Mobile - Survey button before and after filling the survey}}
//(Windows Mobile - Survey button before and after filling the survey)//

**Android:**\\

**Note:** The survey is still available, if the **Survey button** is visible. If you have already provided feedback, the **Survey button** will no longer be visible.
\\
{{ :implementation:scan:android_survey_screen_invisible_button.png?nolink |Android - Survey button before and after filling the survey}}
//(Android - Survey button before and after filling the survey)//
</WRAP>


\\
====News Section====

This section provides an overview of our most important sites, offering useful information and interesting articles for you to explore. Clicking the buttons will open a new browser window.

With the following buttons you can reach these site:

  * **News** - [[https://support.boyum-it.com/hc/en-us/categories/360001292993-Produmex-Scan| Produmex Scan Articles]]
  * **Roadmap** - [[https://boyum-it.notion.site/Logistics-29243334a54c4279b278df87c2ab2886 | Logistics Roadmap]]
  * **New PMX Version** - [[http://wiki.produmex.name/doku.php?id=implementation:scan:releasenotes| Scan Release Notes]]

<WRAP center round box>

{{ :implementation:scan:windows_mobile_news_screen_new_buttons_.png?nolink |Windows Mobile - News Section and new buttons}}
//(Windows Mobile - News Section and buttons)//

{{ :implementation:scan:android_news_screen_new_buttons.png?nolink |Android - News Section and new buttons}}
//(Android - News Section and buttons)//
</WRAP>