2. Installation Issues
2.1. Failed installation
If installation fails for some reason, you usually find the add-on at the Pending add-ons tab, from where you can try the installation again. Select the line of the Produmex add-on, then click on the 'Install' button.
2.2. No backup detected
If the system detect that there is no backup, it will show this window:
Press OK. As the add-on stopped, the system will ask you how you want to continue:
Choose the last option: Continue working without this Add-on, and then press OK. It will stop the add-on. To continue, back up the current customer database.
2.3. Wrong digital signature for Add-on installer
When starting the Produmex Manufacturing add-on after the installation, the following error message appears: 'Wrong digital signature for Add-on installer'
The most likely cause for this issue is that the installation .exe file was corrupted during the extraction process. Extract the installation .zip folder again and start the installation afresh.
2.4. Connection to the company failed on HANA
During the installation of the Service Broker on HANA environment, the following error message appears after the default SAP company was specified:
It means that the connection cannot be established to the database server. Go back to the Database connection screen of the Service Broker installer and enter the name of the database server with the exact same format as it was defined during the installation of the SAP Business One client.
2.5. Registration of eXontrol COM components
Produmex Manufacturing is a legacy product and Boyum IT Solutions no longer sells new installations for it.
During the installation of the Produmex Manufacturing add-on, some COM components are registered automatically. These are used in the gantt charts used for MTO visualization and the operations sequence diagram.
If the registration of these COM components doesn't succeed automatically, you can register them manually. This can typically happen if unexpected issues appear during the installation, or when using an outdated lightweight installer, or if the components are unregistered after the installation.
32 bit
On 32 bit systems, follow the instructions below:
- Open a command line window as administrator
- Navigate to this folder: C:\Windows\System32\
- Execute these commands:
- regsvr32.exe ExGantt.dll
- regsvr32.exe ExGrid.dll
- regsvr32.exe ExTree.dll
- regsvr32.exe ExPrint.dll
64 bit
On 64 bit systems, follow the instructions below:
- Open a command line window as administrator
- Navigate to this folder: C:\Windows\SysWOW64\
- Execute these commands:
- regsvr32.exe ExGantt.dll
- regsvr32.exe ExGrid.dll
- regsvr32.exe ExTree.dll
- regsvr32.exe ExPrint.dll